Socomec, is a multinational company whose core business is: the availability, control and safety of low voltage power supply. The company is recognized as a specialist for different market segments and offers a range of products, services and solutions through four divisions called “business application”:
• Critical Power;
• Power Control & Safety;
• Solar Power;
• Energy efficiency;
Socomec, after careful consideration, has decided to abandon the traditional method of management of assistance calls, to switch to automatic data tracking on tickets opened by the call center, thanks to the adoption of our software Globe.
With the result of obtaining valuable data to organize work teams and improve production processes, without changing the existing management software, but working on the concept of system integration.
